Getting Started with PIMS
Updated: Sep 14
A practical guide to understanding and using the Program Impact Management System.
The Program Impact Management System (PIMS) helps facilitators, educators, coaches, workforce professionals, and other program leaders support people as they develop the skills they need to thrive personally and professionally.
PIMS brings together the people, learning activities, assessments, and information needed to manage structured development experiences. It can support programs focused on career readiness and employability, well-being and personal development, emotional intelligence and social-emotional skills, communication and collaboration, and industry-specific human skills for fields such as Hospitality and Healthcare.
Whether you are considering PIMS for your organization or are already using it, this guide will help you understand how the system works, how its main parts fit together, what each role is responsible for, and where to find more detailed guidance.
How PIMS Supports Facilitators and Participants
PIMS is designed for organizations and facilitators who help people build personal, interpersonal, and workplace capabilities.
It provides a structured way to organize development activities, assign learning and assessment experiences, monitor participation and progress, and better understand the impact of a Program or Course.
PIMS can support development in areas such as:
Career Readiness and Employability
Well-being and Personal Development
Emotional Intelligence and Social-Emotional Skills
Communication, Collaboration, and other Human Skills
Industry-Specific Human Skills for Hospitality and Healthcare
Depending on the Program, Participants may complete assessments, online courses, coaching activities, and other learning experiences.
These Activities can help Participants better understand themselves and others, build confidence, strengthen workplace capabilities, prepare for employment or advancement, and improve their ability to thrive in work and life.
For facilitators, PIMS provides a clearer view of what Participants have been asked to complete, what progress they are making, and where additional support may be useful. For organizations, it provides a more consistent way to manage Programs and Courses and to collect information that can help demonstrate participation, progress, and impact.
What PIMS Helps You Manage
PIMS brings the key elements of program delivery together in one system.
Organizations can use PIMS to:
create and manage Programs;
create Courses within those Programs;
organize Participants into Cohorts;
assign assessments, online courses, and impact surveys;
monitor Participant progress;
support Coaches and Program Leaders;
provide Participants with access to assigned Activities and available assessment reports; and
measure changes that may result from participation in a Program or Course.
The system is designed so that people see and manage the information appropriate to their responsibilities.
Program Administrators oversee how PIMS is used within their organization.
Program Leaders manage the Courses for which they are responsible.
Coaches support Participants and use available information to provide more informed guidance.
Participants complete assigned Activities, monitor their progress, and access available assessment reports.
Understanding these roles is important because PIMS is designed around shared responsibility. Different users contribute to the same development experience, but each person interacts with the system differently.
A Simple Way to Get Started
The easiest way to learn PIMS is to move from the broader purpose of the system to the specific tasks you need to perform.
1. Understand what PIMS is designed to support
Start with this guide to understand how PIMS helps facilitators and organizations manage Programs that develop career readiness, employability, well-being, emotional intelligence, social-emotional skills, human skills, and industry-specific workplace capabilities.
This provides the context for why PIMS exists and how it supports learning, coaching, workforce development, and other forms of personal and professional development.
2. Learn how PIMS is structured
Next, review the Understanding Programs, Courses, Participants, and Cohorts article.
This article explains the main building blocks of PIMS and how they work together. Understanding these concepts will make it easier to see how Programs are organized, how Courses are delivered, how Participants are managed, and how Cohorts can be used to group people.
3. Understand your role and responsibilities
Once you understand the structure, read PIMS Roles and Responsibilities.
This article explains what Program Administrators, Program Leaders, Coaches, and Participants can do within the system and how their responsibilities differ.
4. Focus on the guidance for your role
After you understand the purpose, structure, and roles, use the article written specifically for your responsibilities.
These guides provide practical answers to common questions and help you focus on the tasks and information most relevant to you:
Continue Learning as You Use PIMS
You do not need to understand every part of PIMS before you begin.
Start with the concepts and guidance that apply to your role and the people you support. As you use the system and your responsibilities grow, you can return to these resources for more detailed guidance.
The goal of PIMS is not simply to manage Courses. It is to help facilitators and organizations provide structured, measurable support that helps people strengthen self-awareness, confidence, human skills, and workplace capabilities so they can succeed in work and life.
We Welcome Your Feedback
Your feedback is always welcome. If you have questions, suggestions, or ideas for improving PIMS or these guidance resources, please contact us at support@talenttransformation.com
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