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REFERENCES AND BIBLIOGRAPHY

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Agarwal, Dimple, Josh Bersin, Gaurav Lahiri, Jeff Schwartz, and Erica Volini. “Citizenship and Social Impact: Society Holds the Mirror.” Deloitte, March 28, 2018. https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2018/corporate-citizenship-social-impact.html.   


Amesheva, Inna. “Five Technology Trends Defining the Future of Corporate Sustainability.” Eco-business, August 28, 2017. https://www.eco-business.com/opinion/five-technology-trends-defining-the-future-of-corporate-sustainability/.   


Bersin, Josh. “HR Technology 2020: Disruption Ahead.” Josh Bersin, August 30, 2019. https://joshbersin.com/2019/08/hr-technology-2020-disruption-ahead/.   


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Carr, Evan W, Andrew Reece, Gabriella Rosen Kellerman, and Alexi Robichaux. “The Value of Belonging at Work.” Harvard Business Review, December 16, 2019. https://hbr.org/2019/12/the-value-of-belonging-at-work.   


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SDG Group. “Data-Driven Decisions: The Importance of Being Guided by Data Not Only in Times of Emergency,” March 31, 2020. https://www.sdggroup.com/en/insights/blog/data-driven-decisions-importance-being-guided-data-not-only-times-emergency.   


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Eswaran, Vijay. “The Business Case for Diversity Is Now Overwhelming.” World Economic Forum, April 29, 2019. https://www.weforum.org/agenda/2019/04/business-case-for-diversity-in-the-workplace/.   


Florida, Robert, and Oded Netzer. “How Leaders Can Make Sound Decisions on COVID-19 With Scarce Data To Guide Them.” Impakter, April 7, 2020. https://impakter.com/how-leaders-can-make-sound-decisions-on-covid-19-with-scarce-data-to-guide-them/.   


Forth, Steven. “Introducing Open Competency Models.” Ibbaka. Ibbaka, September 29, 2019. https://www.ibbaka.com/ibbaka-talent-blog/introducing-open-competency-models.   


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King, Eden, and Veronica Gilrane. “Social Science Strategies for Managing Diversity: Industrial and Organizational Opportunities to Enhance Inclusion.” White Paper. Society for Industrial and Organizational Psychology, 2015. https://www.shrm.org/hr-today/trends-and-forecasting/special-reports-and-expert-views/Documents/SHRM-SIOP%20Diversity.pdf.   


Lindecrantz, Erik, Madeleine Tjon Pian Gi, and Stefano Zerbi. “Personalizing the Customer Experience: Driving Differentiation in Retail.” McKinsey, April 28, 2020. https://www.mckinsey.com/industries/retail/our-insights/personalizing-the-customer-experience-driving-differentiation-in-retail.   


Moretti, Jessica M, and Don Moretti. “Recent Trends in Preemployment Assessment.” White Paper. Society for Industrial and Organizational Psychology, 2018. https://www.siop.org/Portals/84/docs/White%20Papers/PreAssess.pdf.   


UNESCO. “Open Badges: New Opportunities to Recognize and Validate Achievements Digitally,” January 13, 2020. https://iite.unesco.org/highlights/open-badges-new-opportunities-to-recognize-and-validate-achievements-digitally/.   


Osborn, Chris, and Les Wight. “AICC, SCORM, Tin Can API, XAPI: Which Standard and Why?” Training Mag, December 21, 2015. https://trainingmag.com/aicc-scorm-tin-can-api-xapi-which-standard-and-why/.   


“Our Shared Digital Future Building an Inclusive, Trustworthy and Sustainable Digital Society.” World Economic Forum, December 2018. http://www3.weforum.org/docs/WEF_Our_Shared_Digital_Future_Report_2018.pdf.   


Rainie, Lee, and Janna Anderson. “The Future of Jobs and Jobs Training.” Pew Research Center. Pew Research Center. 1615 L Street NW Suite 700, Washington, DC 20036. Tel: 202-419-4500; Fax: 202-419-4505; Web site: http://pewresearch.org, May 3, 2017. http://www.pewinternet.org/2017/05/03/the-future-of-jobs-and-jobs-training/.   


Renner, Dale. “Transforming The Customer Experience: Personalization.” Forbes Magazine. Forbes, November 1, 2018. https://www.forbes.com/sites/forbestechcouncil/2018/11/01/transforming-the-customer-experience-personalization/.   


Shinn, Nathan. “Weighing Consumption-Based Billing For Business Success?” Forbes Magazine. Forbes, October 3, 2019. https://www.forbes.com/sites/forbesfinancecouncil/2019/10/03/weighing-consumption-based-billing-for-business-success/.   


SHRM. “SHRM Competency Model,” 2012. https://www.shrm.org/LearningAndCareer/competency-model/Documents/Full%20Competency%20Model%2011%202_10%201%202014.pdf.   


Society for Industrial and Organizational Psychology. “Principles for the Validation and Use of Personnel Selection Procedures.” Guideline. Society for Industrial and Organizational Psychology, August 2018.  


Spagnoletto, Lyuba, Dianah AlabdulJabbar, and Har Jalihal. “HR4. 0: Shaping People Strategies in the Fourth Industrial Revolution.” White Paper. World Economic Forum, 2019. http://www3.weforum.org/docs/WEF_NES_Whitepaper_HR4.0.pdf.   


Schloss, Joanna. “The Art of Personalization.” CMS Wire. CMSWire.com, August 7, 2015. https://www.cmswire.com/analytics/the-art-of-personalization/.   


Pew Research Center. “The Future of Corporate Responsibility,” July 5, 2012. https://www.pewresearch.org/internet/2012/07/05/the-future-of-corporate-responsibility/.   


 “The Future of Education and Skills: Education 2030.” OECD, 2018. https://www.oecd.org/education/2030-project/contact/E2030_Flyer_2019.pdf.   


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“White Paper on Interoperable Learning Records.” White Paper. American Workforce Policy Advisory Board, September 2019. https://www.imsglobal.org/sites/default/files/articles/ILR_White_Paper_FINAL_EBOOK.pdf.   


WHO. “Workplace Health Promotion.” World Health Organization, December 8, 2010. https://www.who.int/occupational_health/topics/workplace/en/index1.html.   


World Economic Forum Centre For the New Economy, and Society Willis Towers Watson (WTW)(Firm). “Strategies for the New Economy: Skills as the Currency of the Labour Market.” World Economic Forum, January 2019. http://www3.weforum.org/docs/WEF_2019_Strategies_for_the_New_Economy_Skills.pdf.   

CHAPTER 9 - LOOKING AHEAD 

AIHR. “About Us : We Are AIHR.” Accessed June 19, 2020. https://www.aihr.com/about-us/.   


Bhatti, M Ishaq, H M Awan, and Z Razaq. “The Key Performance Indicators (KPIs) and Their Impact on Overall Organizational Performance.” Qual. Quant. 48 (2014): 3127–43.  


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Doerr, John, and Kris Duggan. Measure What Matters: How Bono, the Gates Foundation, and Google Rock the World with OKRs. New York: Penguin, 2017.  


Doran, George T. “There’s a SMART Way to Write Management’s Goals and Objectives.” Manage. Rev. 70, no. 11 (1981): 35–36.  


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Forsey, Caroline. “Goals vs Objectives: The Simple Breakdown.” Hubspot, April 24, 2019. https://blog.hubspot.com/marketing/goals-vs-objectives.   


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Kaplan, Robert S, and David P Norton. “The Balanced Scorecard--Measures That Drive Performance.” Harv. Bus. Rev. 70, no. 1 (January 1992): 71–79.  


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Kenny, Graham. “Create KPIs That Reflect Your Strategic Priorities.” Harvard Business Review, February 4, 2020. https://hbr.org/2020/02/create-kpis-that-reflect-your-strategic-priorities.   


Medne, Aija, and Inga Lapina. “Sustainability and Continuous Improvement of Organization: Review of Process-Oriented Performance Indicators.” J. Open Innov. Technol. Mark. Complex 5, no. 3 (2019): 1–14.  


Niven, Paul R, and Ben Lamorte. Objectives and Key Results: Driving Focus, Alignment, and Engagement with OKRs. USA: John Wiley & Sons, 2016.  


Okfalisa, Rose Alinda Alias, Naomie Salim, and Kuan Yew Wong. “Metric for Strategy Implementation: Measuring and Monitoring the Performance,” 1:29–34, 2009. https://doi.org/10.1109/ISIEA.2009.5356497.   


Osterwalder, Alexander. “A Better Way to Think About Your Business Model.” Harvard Business Review, May 6, 2013. https://hbr.org/2013/05/a-better-way-to-think-about-yo.   


Osterwalder, Alexander, and Yves Pigneur. Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers. Hoboken, NJ: John Wiley & Sons, 2010.  


Silva, Fernanda Antunes da, and Milton Borsato. “Organizational Performance and Indicators: Trends and Opportunities.” Procedia Manufacturing 11 (January 1, 2017): 1925–32. https://doi.org/10.1016/j.promfg.2017.07.336.   


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Vulpen, Erik van. “21 HR Data Sources for Analytics.” AIHR Analytics, March 2, 2020. https://www.analyticsinhr.com/blog/hr-data-sources/.   

CHAPTER 8 - IMPROVING ORGANIZATIONAL RESULTS  

Belbin, Meredith. “The Nine Belbin Team Roles,” 2020. https://www.belbin.com/about/belbin-team-roles/.   


Bergeron, Natasha, Aaron De Smet, and Liesje Meijknecht. “Improve Your Leadership Team’s Effectiveness through Key Behaviors,” January 27, 2020. https://www.mckinsey.com/business-functions/organization/our-insights/the-organization-blog/improve-your-leadership-teams-effectiveness-through-key-behaviors.   


Bonebright, Denise A. “40 Years of Storming: A Historical Review of Tuckman’s Model of Small Group Development.” Human Resource Development International 13, no. 1 (February 1, 2010): 111–20. https://doi.org/10.1080/13678861003589099.   


SHRM. “Developing and Sustaining High-Performance Work Teams.” Accessed May 7, 2020. https://www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/developingandsustaininghigh-performanceworkteams.aspx.   


Ferrazzi, Keith. “Getting Virtual Teams Right.” Harvard Business Review, December 1, 2014. https://hbr.org/2014/12/getting-virtual-teams-right.   


Fulk, H Kevin, Reginald L Bell, and Nancy Bodie. “Team Management by Objectives: Enhancing Developing Teams’ Performance.” Journal of Management Policy and Practice 12, no. 3 (2011): 17–26.  


Gallup. “How to Improve Teamwork in the Workplace.” Gallup. Gallup, 2020. https://www.gallup.com/cliftonstrengths/en/278225/how-to-improve-teamwork.aspx.   


Hackman, J Richard, Ruth Wageman, and Colin M Fisher. “Leading Teams When the Time Is Right: Finding the Best Moments to Act.” Organ. Dyn., 2009. https://dash.harvard.edu/bitstream/handle/1/4412633/SD+Hackman+Leading+Teams.pdf?sequence=1.   


Halverson, Claire B. “Group Process and Meetings.” In Effective Multicultural Teams: Theory and Practice, edited by Claire B Halverson and S Aqeel Tirmizi, 111–33. Dordrecht: Springer Netherlands, 2008. https://doi.org/10.1007/978-1-4020-6957-4_5.   


Haughey, Duncan. “RACI Matrix.” Project Smart, 2017. https://www.projectsmart.co.uk/raci-matrix.php.   


Jacka, J Mike, and Paulette J Keller, eds. “RACI Matrices.” In Business Process Mapping, 255–75. Hoboken, NJ, USA: John Wiley & Sons, Inc., 2012. https://doi.org/10.1002/9781119198390.ch10.   


Kozlowski, Steve W J, and Daniel R Ilgen. “Enhancing the Effectiveness of Work Groups and Teams.” Psychol. Sci. Public Interest 7, no. 3 (December 2006): 77–124. https://doi.org/10.1111/j.1529-1006.2006.00030.x.   


Lamson, Melissa. “Best Practices for Managing Dispersed Teams.” Inc. Inc., April 11, 2018. https://www.inc.com/melissa-lamson/3-strategies-to-successfully-lead-virtual-teams.html.   


Li, Lori. “20+ Team-Building Activities to Build Trust Among Coworkers.” Tinypulse, June 1, 2020. https://www.tinypulse.com/blog/team-building-activity-trust.   


Liu, Mengqiao, Jason L Huang, and Marcus W Dickson. “Team Assessment and Selection.” In The Wiley Blackwell Handbook of the Psychology of Recruitment, Selection and Employee Retention, edited by Harold W Goldstein, Elaine D Pulakos, Jonathan Passmore, and Carla Semedo, 310–33. UK: Wiley, 2017. https://doi.org/10.1002/9781118972472.ch15.   


Luecke, Richard. Creating Teams with an Edge: The Complete Skill Set to Build Powerful and Influential Teams. Boston: Harvard Business School Press, 2004.  


McDaniel, Susan, Eduardo Salas, and Anne Kazak. “The Science of Teamwork” 73, no. 4 (June 2018). https://www.apa.org/pubs/journals/special/4017305.   


Mulder, Patty. “Benne and Sheats Group Roles: 26 Powerful Group Roles | Toolshero.” Toolshero, March 22, 2019. https://www.toolshero.com/leadership/benne-sheats-group-roles/.   


Murphy, John J. Pulling Together: 10 Rules for High Performance Teamwork. Naperville, IL: Simple Truths, 2016.  


Myers, Scott A, and Carolyn M Anderson. The Fundamentals of Small Group Communication. California: SAGE, 2008.  


Neeley, Tsedal. “Global Teams That Work.” Harvard Business Review, October 1, 2015.  


Pulakos, Elaine Diane. Selection Assessment Methods: A Guide to Implementing Formal Assessments to Build a High-Quality Workforce. Alexandria, VA: SHRM Foundations, 2005.  


Richard Hackman, J, and Richard J Hackman. Leading Teams: Setting the Stage for Great Performances. Boston: Harvard Business Press, 2002.  


Ross, Peggy. “RACI Matrix.” University of Washington, August 22, 2019. https://wiki.cac.washington.edu/display/TEGPM/RACI+Matrix.   


de Bono Group. “Six Thinking Hats.” Accessed June 20, 2020. http://www.debonogroup.com/six_thinking_hats.php.   


Stein, Judith. “Using the Stages of Team Development.” MIT. Accessed May 7, 2020. https://hr.mit.edu/learning-topics/teams/articles/stages-development.   


Sussman, Jesse. “55 Fun Virtual Team Building Activities For Remote Teams - Museum Hack.” Museum Hack, June 15, 2020. https://museumhack.com/virtual-team-building-for-remote-teams/.   


Teamwork Principals. “Team Trust Assessment,” May 14, 2019. https://teamworkprincipals.com/blog/f/team-trust-assessment.   


Toggenburg, Christoph von. “This Is What Makes a Good Leader - and a Better Team.” World Economic Forum, February 27, 2020. https://www.weforum.org/agenda/2020/02/leadership-lessons-how-to-build-dynamic-teams/.   


Tuckman, Bruce W. “Leadership Teams: Developing and Sustaining High Performance.” Management Decision 48, no. 2 (January 1, 2010): 340–44. https://doi.org/10.1108/00251741011022653.   


Varela, Otmar, and Esther Mead. “Teamwork Skill Assessment: Development of a Measure for Academia.” Journal of Education for Business 93, no. 4 (2018): 172–82. https://doi.org/10.1080/08832323.2018.1433124.   


Weiner, Irving B, ed. “Work Groups and Teams in Organizations.” In Handbook of Psychology. Hoboken, NJ: John Wiley & Sons, Inc., 2003. https://doi.org/10.1002/0471264385.wei1214.   

CHAPTER 7 - ASSESSING TEAMS

C8 Sciences. “Multiple Simultaneous Attention.” C8 Sciences. Accessed June 20, 2020. https://www.c8sciences.com/about/8ccc/multiple-simultaneous-attention/.   
Carpenter, Heather, and Tera Qualls. The Talent Development Platform: Putting People First in Social Change Organizations. San Francisco, CA: John Wiley & Sons, 2015.  


Training Industry. “Competency Model,” May 23, 2013. https://trainingindustry.com/wiki/professional-development/competency-model/.   


Crotts, Katrina, Stephen G Sireci, and April Zenisky. “Evaluating the Content Validity of Multistage - Adaptive Tests.” Journal of Applied Testing Technology 13, no. 1 (April 1, 2012). http://www.jattjournal.com/index.php/atp/article/view/48368.   


Dick, Walter, and Nancy Hagerty. Topics in Measurement: Reliability and Validity. New York: McGraw-Hill, 1971.  


Ennis, Susan. “Assessing Employee Competencies.” In Evaluating Corporate Training: Models and Issues, edited by Stephen M Brown and Constance J Seidner, 183–208. Dordrecht: Springer Netherlands, 1998. https://doi.org/10.1007/978-94-011-4850-4_9.   


Fehriinger, Heather M. “Contributions and Limitations of Cattell’s Sixteen Personality Factor Model.” Trabajo de Investigacion En Linea) Citado El 3 (2004). http://www.personalityresearch.org/papers/fehringer.html.   


Gallup. “Gallup’s Perspective on Creating an Exceptional Onboarding Journey for New Employees.” Gallup, 2019.  


IHRDC. “Linking Competencies with an Integrated Talent Management Philosophy.” IHRDC, February 2014. https://www.ihrdc.com/pdfs/IHRDC-Linking-Competencies-with-Integrated-Talent-Management-Philosophy.pdf.   


John Kleeman, Eric Shepherd. “The Role of Assessments in Mitigating Risk for Financial Services Organizations: Good Practice in Using Questionmark Assessments for Regulatory Compliance.” White Paper. Questionmark, 2020.  


Kirkpatrick, Donald, and James Kirkpatrick. Evaluating Training Programs: The Four Levels. San Francisco: Berrett-Koehler Publishers, 2006.   


Luenendonk, Martin. “How to Organize and Run an Assessment Center.” Cleverism, August 22, 2015. http://cleverism.com/how-to-organize-and-run-assessment-center/.   


Merrick, Caren. “Six Benefits to Knowing Your Value & Strengths – Here’s How.” Caren Merrick, March 12, 2015. https://carenmerrick.com/six-benefits-knowing-value-strengths-heres/.   


Povah, Nigel, and George C III Thornton, eds. Assessment Centres and Global Talent Management. London: Routledge, 2011.  


Rath, Tom. StrengthsFinder 2.0. Gallup Press, 2007.  


Shepherd, Eric, and Janet Godwin. “Assessments through the Learning Process.” White Paper. Questionmark, 2004. https://www.questionmark.com/resources/whitepapers/.   


Shields, John, Jim Rooney, Michelle Brown, and Sarah Kaine. “Performance Appraisal and Management.” In Managing Employee Performance and Reward: Systems, Practices and Prospects, 3rd edition., 94–151. Cambridge: Cambridge University Press, 2020. https://www.cambridge.org/core/books/managing-employee-performance-and-reward/performance-appraisal-and-management/C8CCDEC42017BC0FD56AA3292702CB5C.   


Developmental Associates. “What Are Assessment Centers?” Accessed June 20, 2020. https://www.developmentalassociates.com/client-openings/what-are-assessment-centers/.   


Wigert, Ben, and Jim Harter. “Re-Engineering Performance Management.” Gallup, 2017. https://www.gallup.com/file/workplace/238064/Re-EngineeringPerformanceManagement_2018.pdf.   

CHAPTER 6 - ASSESSING INDIVIDUALS 

Brannick, Michael T, Eduardo Salas, and Carolyn W Prince, eds. Team Performance Assessment and Measurement: Theory, Methods, and Applications. New York: Psychology Press, 1997.  


Church, Allan H, and Christopher T Rotolo. “How Are Top Companies Assessing Their High-Potentials and Senior Executives? A Talent Management Benchmark Study.” Consulting Psychology Journal: Practice and Research 65, no. 3 (September 2013): 199–223. https://doi.org/10.1037/a0034381.   


ScienceDirect. “Classical Test Theory - an Overview.” Accessed May 9, 2020. https://www.sciencedirect.com/topics/computer-science/classical-test-theory.   


ScienceDirect. “Concurrent Validity - an Overview.” Accessed June 20, 2020. https://www.sciencedirect.com/topics/psychology/concurrent-validity.   


Coulacoglou, Carina, and Donald H Saklofske. Psychometrics and Psychological Assessment: Principles and Applications. Academic Press, 2017. https://play.google.com/store/books/details?id=-BJvDgAAQBAJ.   


Don Delves, Amy Devylder Levanat And John M Bremen. “Human Capital Governance: The Beginning of a New Era.” Willis Tower Watson, March 27, 2020. https://www.willistowerswatson.com/en-US/Insights/2020/03/human-capital-governance-the-beginning-of-a-new-era.   


Haynes, Stephen N, David C. S. Richard, and Edward S. Kubany. “Content Validity in Psychological Assessment: A Functional Approach to Concepts and Methods.” Psychol. Assess. 7, no. 3 (1995): 238–47.  


ScienceDirect. “Item Characteristic Curve - an Overview.” Accessed May 9, 2020. https://www.sciencedirect.com/topics/psychology/item-characteristic-curve.   


John Kleeman, Eric Shepherd. “Assessment Results You Can Trust.” White Paper. Question Mark, 2015.  


Kaplan, Robert M, and Dennis P Saccuzzo. Psychological Testing: Principles, Applications, and Issues. Cengage Learning, 2012.  


Kline, Theresa. “Classical Test Theory: Assumptions, Equations, Limitations, and Item Analyses.” In Psychological Testing: A Practical Approach to Design and Evaluation, 91–106. Thousand Oaks, CA: SAGE, 2005. https://methods.sagepub.com/base/download/BookChapter/psychological-testing/n5.xml.   


Ones, Deniz S, Chockalingam Viswesvaran, and Frank L Schmidt. “No New Terrain: Reliability and Construct Validity of Job Performance Ratings.” Ind. Organ. Psychol. 1, no. 2 (June 2008): 174–79. https://doi.org/10.1111/j.1754-9434.2008.00033.x.   


Robins, Richard W, R Chris Fraley, and Robert F Krueger, eds. Handbook of Research Methods in Personality Psychology. New York; London: Guilford Press, 2009.  


Rockwood, Kate. “Assessing Personalities.” SHRM. SHRM, February 29, 2020. https://www.shrm.org/hr-today/news/all-things-work/pages/personality-assessments.aspx.   


Rohrer, Julia M. “Thinking Clearly About Correlations and Causation: Graphical Causal Models for Observational Data.” Advances in Methods and Practices in Psychological Science 1, no. 1 (March 1, 2018): 27–42. https://doi.org/10.1177/2515245917745629.   


Shrock, Sharon A, and William C Coscarelli. Criterion-Referenced Test Development: Technical and Legal Guidelines for Corporate Training. 3rd edition. New Jersey: John Wiley & Sons, 2008.  


Sørlie, Henrik O, Jørn Hetland, Anders Dysvik, Thomas H Fosse, and Øyvind L Martinsen. “Person-Organization Fit in a Military Selection Context.” Mil. Psychol. 32, no. 3 (May 3, 2020): 237–46. https://doi.org/10.1080/08995605.2020.1724752.   


Wainer, Howard, and David Thissen. “True Score Theory: The Traditional Method.” In Test Scoring, edited by David Thissen and Howard Wainer, 422:23–72. Mahwah, NJ: Lawrence Erlbaum Associates Publishers, 2001. https://psycnet.apa.org/fulltext/2001-01226-001.pdf.   


Westgaard, Odin. Tests That Work: Designing and Delivering Fair and Practical Measurement Tools in the Workplace. New Jersey: John Wiley & Sons, 1999.  


Wright, Patrick M., Timothy M. Gardner, Lisa M. Moynihan, Hyeon Jeong Park, Barry Gerhart, and John E. Delery. “Measurement Error in Research on Human Resources and Firm Performance: Additional Data and Suggestions for Future Research.” Personnel Psychology 54, no. 4 (2001): 875–901.  

CHAPTER 5 - PRINCIPLES OF MEASUREMENT

AIHR. “About Us : We Are AIHR.” Accessed June 19, 2020. https://www.aihr.com/about-us/.   


Bauer, Talya N. “Onboarding New Employees: Maximizing Success.” SHRM, 2010. https://www.shrm.org/hr-today/trends-and-forecasting/special-reports-and-expert-views/Documents/Onboarding-New-Employees.pdf.   


Burke, Eugene, and John Kleeman. “Assessing for Situational Judgment: Designing, Deploying and Getting Value from Situational Judgment Assessments.” White Paper. Questionmark, 2018.  


Crotts, Katrina, Stephen G Sireci, and April Zenisky. “Evaluating the Content Validity of Multistage - Adaptive Tests.” Journal of Applied Testing Technology 13, no. 1 (April 1, 2012). http://www.jattjournal.com/index.php/atp/article/view/48368.   


Deaux, Kay, and Mark Snyder, eds. The Oxford Handbook of Personality and Social Psychology. New York: Oxford University Press, 2018.  


Gallup. “Re-Engineering Performance Management.” Gallup, January 8, 2018. https://www.gallup.com/workplace/238064/re-engineering-performance-management.aspx.   


Goldstein, Harold W, Elaine D Pulakos, Carla Semedo, and Jonathan Passmore, eds. The Wiley Blackwell Handbook of the Psychology of Recruitment, Selection and Employee Retention. UK: John Wiley & Sons, 2017.  


Jacobucci, Ross, and Kevin J Grimm. “Machine Learning and Psychological Research: The Unexplored Effect of Measurement.” Perspect. Psychol. Sci., April 29, 2020, 1745691620902467. https://doi.org/10.1177/1745691620902467.   


John, Oliver P, Richard W Robins, and Lawrence A Pervin, eds. Handbook of Personality: Theory and Research. Third Edition. New York: Guilford Press, 2008.  


Jones, Thomas O, and W Earl Sasser. “Why Satisfied Customers Defect.” Harvard Business Review, November 1, 1995. https://hbr.org/1995/11/why-satisfied-customers-defect.   


Marr, Bernard. “Marketing KPIs: How To Measure Customer Engagement.” Bernard Marr. Accessed June 19, 2020. https://www.bernardmarr.com/default.asp?contentID=1375.   


Muchinsky, Paul M. Psychology Applied to Work: An Introduction to Industrial and Organizational Psychology. 12th edition. Summerfield, NC: Hypergraphic Press, 2019.  


PeopleMetrics. “Customer Engagement vs. Customer Satisfaction.” PeopleMetrics, September 30, 2010. https://www.peoplemetrics.com/blog/customer-engagement-vs-customer-satisfaction-which-should-you-follow.   


Raad, Boele de, and Marco Perugini, eds. “Big Five Factor Assessment: Introduction.” In Big Five Assessment, 1–18. USA: Hogrefe & Huber Publishers, 2002.  


Salgado, Jesus F. “The Five Factor Model of Personality and Job Performance in the European Community.” J. Appl. Psychol. 82, no. 1 (February 1997): 30–43. https://doi.org/10.1037/0021-9010.82.1.30.   


Saloni, Jadhav, Jaras Mansi, Patil Payal, and Sonawane Sunita. “Survey on Personality Predication Methods Using AI.” International Journal of Advanced Engineering, Management and Science (IJAEMS) 5, no. 12 (2019): 656–58.  


Sheeba, M Jyothi, and Prabu B Christopher. “Exploring the Role of Training and Development in Creating Innovative Work Behaviors and Accomplishing Non-Routine Cognitive Jobs for Organizational Effectiveness.” J. Toxicol. Environ. Health B Crit. Rev. 7, no. 4 (2019): 2020.  


Shields, John. Managing Employee Performance and Reward: Concepts, Practices, Strategies. UK: Cambridge University Press, 2007.  


Skok, David. “Measure Customer Engagement: Increase Conversion and Lower Churn.” For Entrepreneurs, September 19, 2011. https://www.forentrepreneurs.com/customer-engagement/.   


Work Learning Research. “Smile Sheets.” Accessed June 19, 2020. https://www.worklearning.com/smilesheets/.   


Thomas, Jay C, ed. Comprehensive Handbook of Psychological Assessment, Volume 4: Industrial and Organizational Assessment. Hoboken, N.J: John Wiley & Sons, 2003.  


Truxillo, Donald M, Talya N Bauer, and Berrin Erdogan. Psychology and Work: Perspectives on Industrial and Organizational Psychology. New York; London: Routledge, 2015.  


Turner, Caroline, and Belinda Board. “A Critical Review of the Measurement of Potential Risk-Posing Personality Traits and Their Application in the Workplace.” In Corporate Psychopathy : Investigating Destructive Personalities in the Workplace, edited by Katarina Fritzon, Nathan Brooks, and Simon Croom, 173–98. Cham: Springer International Publishing, 2020. https://doi.org/10.1007/978-3-030-27188-6_6.   


Victoria State Government. “Best Practice Guide: Recruitment and Selection.” Victoria State Government, February 10, 2020. https://www.education.vic.gov.au/hrweb/Documents/Best-Practice-Guide-Recruitment-Selection.pdf.   


Vulpen, Erik van. “21 HR Data Sources for Analytics.” AIHR Analytics, March 2, 2020. https://www.analyticsinhr.com/blog/hr-data-sources/.   


Woods, Stephen A, Sara Ahmed, Ioannis Nikolaou, Ana Cristina Costa, and Neil R Anderson. “Personnel Selection in the Digital Age: A Review of Validity and Applicant Reactions, and Future Research Challenges.” Eur. J. Work Org. Psychol. 29, no. 1 (January 2, 2020): 64–77. https://doi.org/10.1080/1359432X.2019.1681401.   


Zeigler-Hill, Virgil, and Todd K Shackelford, eds. The SAGE Handbook of Personality and Individual Differences: Volume III: Applications of Personality and Individual Differences. Los Angeles: SAGE, 2018.  

CHAPTER 4 - ASSESSMENTS—PAST, PRESENT, AND FUTURE

Bonesso, Sara, Elena Bruni, and Fabrizio Gerli. “Emotional and Social Intelligence Competencies in the Digital Era.” In Behavioral Competencies of Digital Professionals: Understanding the Role of Emotional Intelligence, edited by Sara Bonesso, Elena Bruni, and Fabrizio Gerli, 41–62. Cham: Springer International Publishing, 2020. https://doi.org/10.1007/978-3-030-33578-6_3.   


Brackett, Marc A, Susan E Rivers, and Peter Salovey. “Emotional Intelligence: Implications for Personal, Social, Academic, and Workplace Success.” Soc. Personal. Psychol. Compass 5, no. 1 (January 4, 2011): 88–103. https://doi.org/10.1111/j.1751-9004.2010.00334.x.   


Caplan, Janice. Strategic Talent Development: Develop and Engage All Your People for Business Success. London: Kogan Page Publishers, 2013.  


Carmeli, Abraham. “The Relationship between Emotional Intelligence and Work Attitudes, Behavior and Outcomes.” Journal of Managerial Psychology 18, no. 8 (2003): 788–813. https://doi.org/10.1108/02683940310511881.   


Carmeli, Abraham, and Zvi E Josman. “The Relationship Among Emotional Intelligence, Task Performance, and Organizational Citizenship Behaviors.” Hum. Perform. 19, no. 4 (October 1, 2006): 403–19. https://doi.org/10.1207/s15327043hup1904_5.   


Cascio, Wayne F, and Herman Aguinis. Applied Psychology in Talent Management. Los Angeles: SAGE Publications, 2018.  


Christenko, Aleksandr, Žilvinas Martinaitis, and Simonas Gaušas. “Specific and General Skills: Concepts, Dimensions, and Measurements.” Competition & Change 24, no. 1 (January 1, 2020): 44–69. https://doi.org/10.1177/1024529419882554.   


Christian, Michael S, Jill C Bradley, J Craig Wallace, and Michael J Burke. “Workplace Safety: A Meta-Analysis of the Roles of Person and Situation Factors.” J. Appl. Psychol. 94, no. 5 (September 2009): 1103–27. https://doi.org/10.1037/a0016172.   


Cole, Kris. Leadership and Management: Theory and Practice. Australia: Cengage, 2018.  


Deming, David J. “The Growing Importance of Social Skills in the Labor Market.” Q. J. Econ. 132, no. 4 (2017): 1593–1640.  


Finger, Matthias. “From Knowledge to Action? Exploring the Relationships Between Environmental Experiences, Learning, and Behavior.” J. Soc. Issues 50, no. 3 (October 1994): 141–60. https://doi.org/10.1111/j.1540-4560.1994.tb02424.x.   


Hauff, Sven, and Stefan Kirchner. “Changes in Workplace Situation and Work Values. Relations and Dynamics within Different Employment Regimes.” Management Revue 25, no. 1 (2014): 27–49.  


Kassel, Kerul, Isabel Rimanoczy, and Shelley F Mitchell. “The Sustainable Mindset: Connecting Being, Thinking, and Doing in Management Education,” 2016:16659, 2016. https://journals.aom.org/doi/abs/10.5465/ambpp.2016.16659abstract.   


Kerzner, Harold. Project Management: A Systems Approach to Planning, Scheduling, and Controlling. New Jersey: John Wiley & Sons, 2017.  


Lencioni, Patrick. The Five Dysfunctions of a Team. New Jersey: John Wiley & Sons, 2006. http://dschoenherr.fatcow.com/sitebuildercontent/sitebuilderfiles/the_five_dysfunctions_of_a_team.pdf.   


Oswald, Fred, Tara S Behrend, and Lori Foster. Workforce Readiness and the Future of Work. London: Routledge, 2019.  


Pelster, Bill, Dani Johnson, Jen Stempel, and Bernard van der Vyver. “Careers and Learning: Real Time, All the Time: 2017 Global Human Capital Trends.” Deloitte, February 28, 2017. https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2017/learning-in-the-digital-age.html.    


Prada, María Fernanda, and Graciana Rucci. “Guide to Workforce Skills Assessment Instruments.” IDB-TN-1070. Inter-American Development Bank, June 2016. https://publications.iadb.org/publications/english/document/Guide-to-Workforce-Skills-Assessment-Instruments.pdf.   


Rumsey, Michael G. “Personality and Interests for Selection: Theoretical Perspectives.” Mil. Psychol. 32, no. 1 (January 2, 2020): 7–23. https://doi.org/10.1080/08995605.2019.1652478.   


Savitz, Andrew. Talent, Transformation, and the Triple Bottom Line: How Companies Can Leverage Human Resources to Achieve Sustainable Growth. New Jersey: John Wiley & Sons, 2013.  


Schmitt, Neal. The Oxford Handbook of Personnel Assessment and Selection. USA: Oxford University Press, 2012.  


Turner, Paul. “The Psychology of Work and Employee Engagement.” In Employee Engagement in Contemporary Organizations: Maintaining High Productivity and Sustained Competitiveness, edited by Paul Turner, 113–40. Cham, Switzerland: Springer International Publishing, 2020. https://doi.org/10.1007/978-3-030-36387-1_5.   

CHAPTER 3 - A HOLISTIC FRAMEWORK:

Bravery, Kate. “Win with Empathy : Global Talent Trends Study 2020.” Mercer, 2020. https://www.mercer.com/content/dam/mercer/attachments/private/global-talent-trends-2020-report.pdf.   


Brynjolfsson, Erik, and Tom Mitchell. “What Can Machine Learning Do? Workforce Implications.” Science 358, no. 6370 (December 22, 2017): 1530–34. https://doi.org/10.1126/science.aap8062.   


Cameron, Esther, and Mike Green. Making Sense of Change Management: A Complete Guide to the Models, Tools and Techniques of Organizational Change. London ; New York: Kogan Page Publishers, 2019.   


De Smet, Sébastien Lacroix, Angelika Reich, Sapana Agrawal, Aaron. “Beyond Hiring: How Companies Are Reskilling to Address Talent Gaps.” McKinsey, February 12, 2020. https://www.mckinsey.com/business-functions/organization/our-insights/beyond-hiring-how-companies-are-reskilling-to-address-talent-gaps.   


Dhiman, Satinder, and Joan Marques, eds. New Horizons in Positive Leadership and Change: A Practical Guide for Workplace Transformation. Cham, Switzerland: Springer, Cham, 2020. https://doi.org/10.1007/978-3-030-38129-5.   


Goodman, Elisabeth, and Lucy Loh. “Organizational Change: A Critical Challenge for Team Effectiveness.” Business Information Review 28, no. 4 (December 1, 2011): 242–50. https://doi.org/10.1177/0266382111427087.   


Hodges, Dr Julie. Managing and Leading People Through Organizational Change: The Theory and Practice of Sustaining Change through People. London: Kogan Page Publishers, 2016.  


Hupfer, Susanne. “Talent and Workforce Effects in the Age of AI : Insights from Deloitte’s State of AI in the Enterprise.” Deloitte, 2020. https://www2.deloitte.com/content/dam/insights/us/articles/6546_talent-and-workforce-effects-in-the-age-of-ai/DI_Talent-and-workforce-effects-in-the-age-of-AI.pdf.   


Kübler-Ross, Elisabeth, and David Kessler. On Grief and Grieving: Finding the Meaning of Grief Through the Five Stages of Loss. New York: Simon and Schuster, 2014.  


Kurzweil, Ray. “The Law of Accelerating Returns” Kurzweil Accelerating Intelligence, March 7, 2001. https://www.kurzweilai.net/the-law-of-accelerating-returns.   


Lauby, Sharlyn. “How to Create a Recruiting Strategy: Buy, Build, and Borrow.” SHRM. SHRM, November 5, 2018. https://www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/how-to-create-a-recruiting-strategy.aspx.   


Lewin, Kurt. The Conceptual Representation and the Measurement of Psychological Forces. Martino Fine Books, 2013.  


Manyika, James, Susan Lund, Michael Chui, Jacques Bughin, Jonathan Woetzel, Parul Batra, Ryan Ko, and Saurabh Sanghvi. “Jobs Lost, Jobs Gained: Workforce Transitions in a Time of Automation.” McKinsey Global Institute, 2017. https://www.mckinsey.com/~/media/mckinsey/featured%20insights/Future%20of%20Organizations/What%20the%20future%20of%20work%20will%20mean%20for%20jobs%20skills%20and%20wages/MGI-Jobs-Lost-Jobs-Gained-Report-December-6-2017.ashx.   


Narayanasamy, N. “Force Field Analysis.” In Participatory Rural Appraisal: Principles, Methods and Application, edited by N Narayanasamy, 247–58. Sage, 2009.  


Quatrale, Shelley. “Resistance to Organizational Change: Causes, Attitudes, and Mitigations,” 2015. http://www.academia.edu/download/53154266/Resistance_to_Change__Causes__Attitudes_and_Mitigations.pdf.   


Quindazzi, Mike. “Artificial Intelligence and the Role of Workers.” Samsung, May 4, 2017. https://insights.samsung.com/2017/05/04/artificial-intelligence-and-the-role-of-workers/.   


Rouw, Anne Laure. “How to Amplify Your Smart Workforce with Robotics Accenture.” Accenture. Accenture, September 11, 2017. https://www.accenture.com/nl-en/blogs/insights/how-to-amplify-your-smart-workforce-with-robotics.   


Schwab, Klaus. “The Fourth Industrial Revolution: What It Means, How to Respond.” Foreign Affairs, December 12, 2015.  


Taulli, Tom. The Robotic Process Automation Handbook: A Guide to Implementing RPA Systems. Berkeley, CA: Apress, 2020.  


Young, Mary B. “Buy, Build, Borrow, or None of the Above? : New Options for Closing Global Talent Gaps.” The Conference Board, 2015. http://www.cewd.org/documents/BuyBuildBorrow-ConferenceBoard.pdf.   

CHAPTER 2 - EMBRACING CHANGE

Bersin, Josh. “The Future of Work: It’s Already Here… And Not As Scary As You Think.” Josh Bersin, September 21, 2016. https://joshbersin.com/staging2017/2016/09/the-future-of-work-its-already-here/.

   

Brown, Justin, Tom Gosling, Bhus Sethi, Blair Sheppard, Carol Stubbings, John Sviokla, Daria Zarubina, and Jon Williams. “Workforce of the Future: The Competing Forces Shaping 2030.” PWC, 2018. https://www.pwc.com/gx/en/services/people-organisation/workforce-of-the-future/workforce-of-the-future-the-competing-forces-shaping-2030-pwc.pdf.  

 

Bughin, Jacques, James Manyika, Jonathan Woetzel, and Frank Mattern. “A Future That Works: Automation, Employment, and Productivity.” McKinsey Global Institute, January 2017.   

Cann, Oliver. “Who Pays for the Reskilling Revolution? Investment to Safeguard America’s At-Risk Workers Likely to Cost Government $29 Billion.” World Economic Forum, January 22, 2019. https://www.weforum.org/press/2019/01/who-pays-for-the-reskilling-revolution-investment-to-safeguard-america-s-at-risk-workers-likely-to-cost-government-29-billion/.   

Chainey, Ross. “This Is How COVID-19 Could Change the World of Work for Good.” World Economic Forum, April 16, 2020. https://www.weforum.org/agenda/2020/04/here-s-how-coronavirus-has-changed-the-world-of-work-covid19-adam-grant/.   

Clifton, Donald O, and James K Harter. “Investing in Strengths.” In Positive Organizational Scholarship: Foundations of a New Discipline, edited by Kim S Cameron, Jane E Dutton, and Robert E Quinn, 111–21. San Francisco, CA: Berrett-Kohler Publishers, 2003. https://strengthszone.com/wp-content/uploads/2016/01/Investing-In-Strengths.pdf.   

Faina, Inês, and Filomena Almeida. “Key Competencies for Digital Transformation in Workplace.” In Knowledge, People, and Digital Transformation: Approaches for a Sustainable Future, edited by Florinda Matos, Valter Vairinhos, Isabel Salavisa, Leif Edvinsson, and Maurizio Massaro, 219–34. Cham: Springer International Publishing, 2020. https://doi.org/10.1007/978-3-030-40390-4_14.   

Finley, Dane. “Amazon and Microsoft Are Launching Initiatives to Accelerate Research and Treatments for the Coronavirus.” Business Insider. Business Insider, March 24, 2020. https://www.businessinsider.com/amazon-microsoft-launch-coronavirus-research-initiatives-2020-3.   

Gallup. “Gallup’s Perspective on the Gig Economy and Alternative Work Arrangements.” Gallup, 2018.  

Haines, Jesse. “Free Virtual Digital Skills Training from Grow with Google.” Google. Google, May 11, 2020. https://www.blog.google/outreach-initiatives/grow-with-google/free-virtual-digital-skills-training-grow-google/.  

Hancock, Bryan, Scott Rutherford, and Kate Lazaroff-Puck. “Getting Practical about the Future of Work.” The McKinsey Quarterly. McKinsey & Company, Inc., 2020. https://www.mckinsey.com/business-functions/organization/our-insights/getting-practical-about-the-future-of-work.  

Hanspal, Amar. “In the Age of Automation, Technology Will Be Essential to Reskilling the Workforce.” World Economic Forum, March 6, 2020. https://www.weforum.org/agenda/2020/03/how-tech-can-lead-reskilling-in-the-age-of-automation/.   

Harris, Briony. “Who Should Pay for Workers to Be Reskilled?” World Economic Forum, January 22, 2019. https://www.weforum.org/agenda/2019/01/who-should-pay-for-workers-to-be-reskilled-1/.  

Irina, Kazminа, Lukyanov Pavel, Zhminko Nadezhda, Savchenko Inna, Yusupova Gulnara, and Zatsarinnaya Elena. “Fourth Industrial Revolution - Engineering Innovations for Labor Productivity Increasing.” Journal of Talent Development and Excellence 12, no. 3s (April 22, 2020): 477–87.

 

Javaid, Mohd, Abid Haleem, Raju Vaishya, Shashi Bahl, Rajiv Suman, and Abhishek Vaish. “Industry 4.0 Technologies and Their Applications in Fighting COVID-19 Pandemic.” Diabetes Metab. Syndr. 14, no. 4 (April 24, 2020): 419–22. https://doi.org/10.1016/j.dsx.2020.04.032.      

Jesuthasan, Ravin, Tracey Malcolm, and Susan Cantrell. “How the Coronavirus Crisis Is Redefining Jobs.” Harvard Business Review, April 22, 2020. https://hbr.org/2020/04/how-the-coronavirus-crisis-is-redefining-jobs.   

Kurzweil, Ray. “The Law of Accelerating Returns.” In Alan Turing: Life and Legacy of a Great Thinker, edited by Christof Teuscher, 381–416. Berlin, Heidelberg: Springer Berlin Heidelberg, 2004. https://doi.org/10.1007/978-3-662-05642-4_16.   

———. “The Law of Accelerating Returns” Kurzweil Accelerating Intelligence, March 7, 2001. https://www.kurzweilai.net/the-law-of-accelerating-returns.   

Leaser, David. “IBM Launches New Professional Skills Program: The Top Five Soft Skills You Need to Succeed in Business.” IBM Training and Skills Blog, April 25, 2019. https://www.ibm.com/blogs/ibm-training/ibm-releases-new-courses-the-top-five-soft-skills-you-need-to-succeed-in-business/.  

 

Lee, Peter. “Bringing Together Deep Bioscience and AI to Help Patients Worldwide: Novartis and Microsoft Work to Reinvent Treatment Discovery and Development - The Official Microsoft Blog.” The Official Microsoft Blog, October 1, 2019. https://blogs.microsoft.com/blog/2019/10/01/bringing-together-deep-bioscience-and-ai-to-help-patients-worldwide-novartis-and-microsoft-work-to-reinvent-treatment-discovery-and-development/.  

 

Lloyds Banking Group. “Helping Britain Prosper : Annual Report and Accounts 2018.” Annual Report. Lloyd’s Banking Group, 2018. https://www.lloydsbankinggroup.com/globalassets/documents/investors/2018/2018_lbg_strategic_report.pdf.     

Lund, Susan, James Manyika, Liz Hilton Segel, André Dua, Bryan Hancock, Scott Rutherford, and Brent Macon. “The Future of Work in America: People and Places, Today and Tomorrow.” McKinsey Global Institute, July 2019. https://www.mckinsey.com/

Marr, Bernard. “Coronavirus: How Artificial Intelligence, Data Science And Technology Is Used To Fight The Pandemic.” Forbes Magazine. Forbes, March 13, 2020. https://www.forbes.com/sites/bernardmarr/2020/03/13/coronavirus-how-artificial-intelligence-data-science-and-technology-is-used-to-fight-the-pandemic/.   

O’donnell, Riia. “Accenture Says It Retrained 300K Workers in 4 Years.” HR Dive, February 5, 2019. https://www.hrdive.com/news/accenture-says-it-retrained-300k-workers-in-4-years/547477/.   

Pham, Quoc-Viet, Dinh C Nguyen, Won-Joo Hwang, and Pubudu N Pathirana. “Artificial Intelligence (AI) and Big Data for Coronavirus (COVID-19) Pandemic: A Survey on the State-of-the-Arts.” IEEE Transactions on Artificial Intelligence, 2020. https://www.preprints.org/manuscript/202004.0383.   

Popiel, Pawel. “‘Boundaryless’ in the Creative Economy: Assessing Freelancing on Upwork.” Critical Studies in Media Communication 34, no. 3 (2017): 220–33. https://doi.org/10.1080/15295036.2017.1282618.   

PwC. “New World. New Skills. How to Start Upskilling.” PwC. Accessed June 19, 2020. https://www.pwc.com/gx/en/issues/upskilling.html.   

Radin, Jennifer, Steve Hatfield, Jeff Schwartz, and Colleen Bordeaux. “Closing the Employability Skills Gap.” Deloitte, January 28, 2020. https://www2.deloitte.com/us/en/insights/focus/technology-and-the-future-of-work/closing-the-employability-skills-gap.html

  

Sawers, Paul. “Amazon Commits $700 Million to ‘Upskill’ a Third of Its U.S. Workforce by 2025.” VentureBeat, July 11, 2019. https://venturebeat.com/2019/07/11/amazon-commits-700-million-to-upskill-a-third-of-its-u-s-workforce-by-2025/.   

“The Future of Jobs Report 2018.” Insight Report. World Economic Forum, 2018. http://www3.weforum.org/docs/WEF_Future_of_Jobs_2018.pdf.   

Van Durme, Brad Denny, Josh Bersin, Erica Volini, Jeff Schwartz, Indranil Roy, Maren Hauptmann, Yves. “From Jobs to Superjobs : 2019 Global Human Capital Trends.” Deloitte, April 11, 2019. https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2019/impact-of-ai-turning-jobs-into-superjobs.html.   

Vesselina Stefanova Ratcheva, Till Leopold. “5 Things to Know about the Future of Jobs.” World Economic Forum, 2018. https://www.weforum.org/agenda/2018/09/future-of-jobs-2018-things-to-know/.   

Volini, Erica, Jeff Schwartz, Indra Roy, M Hauptmann, Y Van Durme, B Denny, and J Bersin. “Leading the Social Enterprise: Reinvent with a Human Focus.” Deloitte, 2019. https://www2.deloitte.com/content/dam/insights/us/articles/5136_HC-Trends-2019/DI_HC-Trends-2019.pdf.   

Wellener, Paul, Ben Dollar, Heather Ashton Manolian, Luke Monck, and Aijaz Hussain. “The Future of Work in Manufacturing.” Deloitte, April 13, 2020. https://www2.deloitte.com/us/en/insights/industry/manufacturing/future-of-work-manufacturing-jobs-in-digital-era.html.   

World Economic Forum. “Fourth Industrial Revolution.” World Economic Forum, September 2019. https://www.weforum.org/focus/fourth-industrial-revolution.   

———. “The Future of Jobs: Employment, Skills and Workforce Strategy for the Fourth Industrial Revolution.” World Economic Forum, January 2016. http://www3.weforum.org/docs/WEF_Future_of_Jobs.pdf.   

World Economic Forum, and Society Boston Consulting Group. “Towards a Reskilling Revolution: Industry-Led Action for the Future of Work.” World Economic Forum, 2019. http://www3.weforum.org/docs/WEF_Towards_a_Reskilling_Revolution.pdf.   

Zahidi, Saadia. “The Gig Economy Is Changing the Way We Work. Now Regulation Must Catch Up.” World Economic Forum, June 28, 2016. https://www.weforum.org/agenda/2016/06/gig-economy-changing-work/.

CHAPTER 1 - THE TRANSFORMING WORKPLACE

The following references were compiled as we, Eric Shepherd and Joan Phaup, research the facts, theories and themes for the Talent Transformation book. Reference and bibliography are listed for each chapter. (downloadable PDF)

TALENT TRANSFORMATION BOOK