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OUTCOMES AND KEY PERFORMANCE INDICATORS

Each organization develops its own key performance indicators to recognize its achievements and to manage its resources effectively. Consequently, numerous and specific KPIs are developed and used by organizations. Below we’ve provided a table to categorize a small sample of KPIs that could be used. The metric to be used, number or a percentage, has not been detailed as that depends on how a specific organization want to use the metric.

Headings in the table are as follows:


  • TA = Talent Acquisition

  • TD = Talent Development

  • TE = Talent Satisfaction/Engagement

  • Q = Quality/Value of Offering

  • SM = Sales and Marketing

  • CS = Customer/Client satisfaction/Engagement

  • SR = Social Responsibility

  • T = Transformation

  • F = Financial





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