Shepherd and Phaup's book begins with a look at our technology-driven future and invites readers to recognize the challenges of change, glimpse new possibilities, and start planning for what's ahead.
If ever there was a time to evolve and grow into a new tomorrow, it is now. The World Economic Forum has described the 4th Industrial Revolution as a new chapter in human development. The turning of history's pages is set to accelerate, driven by the stream of technological advances we have witnessed in recent decades. These changes can be likened to the dramatic shifts societies experienced in the 1st, 2nd, and 3rd Industrial Revolutions. Today's advances are merging the physical, digital, and biological worlds to create enormous opportunities alongside daunting challenges. Standing still against this tide of change is not an option for ambitious business leaders.
The authors lean on the wisdom of researchers, thinkers, and practitioners across a broad range of disciplines from management theory and psychology to decision-making and motivational techniques. They map a framework, supported with resources, thoughtful questions, and easy-to-understand charts, that leaders can use to plan their way into the future with confidence and clarity.
From little things, big things grow
The changes to the world and workplaces will affect people, businesses, and societies at all levels. We will need to adapt and prepare for the new job roles of the future. That will demand that we cultivate creativity and flexibility, strengthening our ability to engage, cooperate, and collaborate while attaining new technical skills.
As machines and computers take over repetitive, mundane, and dangerous tasks, new tasks will emerge. These tasks will call on us to develop and use essential human skills and qualities such as creativity, communication, and empathy. People will need higher levels of interpersonal skills to work with each other in the same or dispersed locations. We will need to understand the new technologies that power our workplaces. Employers and employees alike will prize adaptability, creativity, and emotional intelligence.
The book names ten essential skills for adapting to this new work environment: complex problem solving; critical thinking; creativity; people management; coordinating with others; social, conversational, and emotional intelligence; decision-making; service orientation; negotiation; and cognitive flexibility. A short, dynamic work cycle of learn/ change/repeat – will replace traditional, long-term working careers. The days of earning credentials that will see us through from entering the workforce to retirement are behind us.
It's not just employees who will need to adapt to the new cycle of work-life and the skills. Organizations will also play a role in mapping career paths, identifying critical skill sets, and communicating the behaviors needed to achieve that vision.
Preparing for change
Whether the change is thrust upon an organization or chosen boldly by visionary leaders, the first step is to develop a crystal-clear vision. Transformation is easier said than done. But the authors provide pertinent and insightful questions to help leaders articulate their vision and bring stakeholders with them.
As with any change, not everyone will be thrilled with their organization’s new direction and goals. By explaining the types of resistance and offering tips for addressing them, this book will help leaders and managers move through inertia, gain momentum, and reach their goals.
At the heart of this book is the Talent Transformation Pyramid, a framework for executing change that any organization can adapt to its needs. The Pyramid provides a complete model for improving individual and team performance by building on technical skills, creativity, flexibility, and emotional intelligence. This model highlights twelve critical factors for enabling employees, teams, and the entire organization within an easy-to-understand framework for predicting performance. It also addresses environmental factors that impact performance, and it neatly incorporates technical competencies, tools, information, policies, and culture. The model illustrates how factors support each other and help you understand the puzzles of competence, performance, and working in teams.
Assessing the road ahead
Talent Transformation asserts that assessments will play a larger role in recruitment, onboarding, learning, credentialing, and certification. Multiple studies have already shown that valid and reliable tests are better predictors of organizational fit, job fit, and job performance than interviews. The range of assessments is likely to grow with the increased adoption of machine learning and artificial intelligence.