Do we trust robots and automation? In this article, Eric Shepherd discusses the studies that help us understand the changing relationship between employees, managers, AI, robots, and automation.
Employees, managers, and executives around the world now realize that artificial intelligence (AI) is real and here and emerging into the work environment. Attitudes towards AI are changing. Be they positive or negative; people are starting to recognize the power of these technologies.
Many studies have shown that these technological advances are affecting the output of managers. A recent survey by Gartner, the consulting, and advisory company, revealed that 69% of the tasks performed by managers will be delivered by artificial intelligence by 2024.
A study conducted by Future Workplace and Oracle found that the increasing use of AI at the workplace has a significant impact on the relationship of employees with the management. Their survey of 8,370 managers, employees, and HR representatives around ten countries discovered that 82% of participants said that robots or AI could do some tasks more effectively than their management. 64% said that they trust robots more than managers, and they have a positive relationship with AI; they are happy and thankful to have robot co-workers.
AI is growing stronger, with 50 percent of workers today using some sort of Artificial intelligence at work compared to 32 percent last year. In the study, they found that artificial intelligence has modified the relationship between humans and robotics at the workplace and reshapes the part that HR executives and teams have to perform in trying to attract, maintaining, and developing talent.
When participants were asked what made AI better than employees, they stated that the technology provides better impartial data, maintains working schedules, solves problems, and manages a budget. Survey participants said managers are better than robots in boosting their emotions as well as providing quality counseling and building a positive workplace culture.
Emily He, Senior Vice President, HCM Marketing, at Oracle, said: "I think one of the bigger themes from the study is that smart use of technology can actually bring humanity back to work." Emily continued, "The study found that workers perceive AI and bots to be better at certain things than humans, but that employees also would prefer their managers to apply technology where it makes sense so they can spend more time on things like showing empathy or providing personalized coaching."
This report represents a real shift by respondents. They’ve moved from voicing reservations about AI in the workplace to being far more interested in technological advancements.
The main two issues that discourage employees from using AI at work were security and confidentiality. But several respondents stated that they needed a more comfortable working experience with AI, with participants calling for improved user interfaces (34% demanded improvement), behavioral interactions (30%), and best practice learning (30%).
The long-term impact of AI at work is starting to become clear. Organizations can benefit by focusing on streamlining and securing AI in the workplace to take advantage of its benefits and new developments. By understanding what prevents people from using AI, organizations will then be able to build more effective and strategic approaches to address the challenges.
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